Refund policy

Return & Refund Policy

At our store, we want you to shop with confidence. We accept return requests within 14 days of receiving your order.

Return Eligibility

To be eligible for a return, your item must meet all of the following conditions:

The return request is made within 14 days of delivery
The item is unworn and unused
Original tags are still attached
The item is returned in its original packaging
Proof of purchase is provided (such as order confirmation or receipt)

Please note that items that have been worn, washed, damaged, or stained after delivery are not eligible for return.

To request a return, please contact us in advance at:

Contact Information
Email: sangou2024@gmail.com

Return Address
12-6 Irie Sounds, Iriemachi
Fukushima 960-8204
Japan

Please note that returns sent without prior authorization will not be accepted.

Return Shipping Costs (Domestic & International)

Customers are responsible for all costs associated with returns, including but not limited to:

Return shipping fees
Packaging costs
Insurance fees (if applicable)
Customs duties, import taxes, and clearance fees (for international returns)

Please note:

Customs duties and import taxes charged during shipping are the customer's responsibility according to each country's customs regulations.
If an international return cannot be completed due to customs documentation issues or shipping restrictions, the item may not qualify for a refund.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

A damaged item
A defective item
The wrong item
Shipping damage

Please contact us within 7 days of receiving your order.

When contacting us, please include photos clearly showing the issue.

Contact:
Email: sangou2024@gmail.com

After confirmation, we will arrange an appropriate replacement or refund.

Non-Returnable Items

The following items cannot be returned or exchanged:

Made-to-order items
Custom-sized items
Personalized products
Sale items
Gift cards

Please note:

Our kimono remake products are one-of-a-kind pieces. Returns based on pattern placement, texture variations, or individual character of the fabric will not be accepted.
Natural weaving irregularities, nep textures, color variations, or vintage characteristics of kimono fabrics are not considered defects.

Customs & Import Regulations (International Orders)

International shipments may be subject to delays or customs restrictions depending on the destination country.

If an order is refused by customs, rejected by the recipient, or returned due to import restrictions, we may issue a refund after deducting shipping fees, customs charges, return shipping fees, and other related expenses.

Exchanges

If you wish to exchange an item, please contact us first to confirm availability.

Because many of our products are one-of-a-kind, identical replacements may not be available.

In such cases, you may return the original item (if eligible) and place a new order separately.

For Customers in the European Union (EU)

European Union customers have the right to cancel or return their order within 14 days of receiving the merchandise, in accordance with applicable consumer protection laws.

To qualify: